Hey, Mama! In today’s episode, I sit down with Shay Howard to talk all about client experience and process. Shay is an expert when it comes to client experience and process, and she helps her clients create one that turns potential clients into paying clients. In this episode, Shay shares the difference between the client experience and process, why your business needs both, practical tips for creating a client experience and process for your online business, and so much more. Grab your notebook and pen because Shay shares so many great tips that every business owner should be implementing.
Shay is a mom and wife who lives in Northern Colorado. She left her career as a high school counselor after having her daughter last August and is now a Director of Operations, Online Business Manager, and Dubsado specialist. As a Director of Operations, Shay partners with female creatives who are in a stage of growth to help streamline their business with operations, hiring support, and strategic planning.
She found her passion for operations when she moved to the online space and has since specialized in client experience, team management, and hiring support. When she is not serving her clients, you’ll find Shay spending time with her daughter and husband, playing fetch with the dogs, lifting at her local CrossFit gym, or visiting her family’s ranch in South Dakota.
Did you know you can leave me a message on Speakpipe? Yes, you can leave me a message asking me any questions related to being a mompreneur, balancing motherhood and entrepreneurship, running an online business, and podcasting! Head on over to Speakpipe to leave me a message with your question, and I will include your voice message in the episode I answer your question. Click here to leave me a message right now!
Hey mama, are you tired of feeling burnt out with your online business? Maybe you’re offering an array of services but still not reaching your monthly income goals. Do you desire to earn more while working less? Do you wish to be fully present with your family while scaling your online business? Are you ready to get all the deets on how to successfully grow and scale your online business with little ones running circles around you? If yes, then Mama Turned Mompreneur is the podcast for you! Each week, I share actionable tips on growing and scaling your online business without sacrificing motherhood or your sanity.